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Signed in as:
filler@godaddy.com
PRIVACY POLICY
Last updated: [June 7, 2026]
This Privacy Policy describes how [FIVEHUNDRED] ("we," "our," or "us") collects, uses, and discloses your personal information when you visit our website, use our mobile application, or interact with us in our boutiques (collectively, the "Services").
1. Information We Collect
We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you ("Personal Information").
• Direct Identifiers: Name, billing address, shipping address, email address, and telephone number.
• Customer Account Information: Username, password, purchase history, wishlists, and sizing preferences.
• Transaction Details: Payment information (processed securely by third-party processors) and details of the products you purchase.
• Boutique & In-Store Data: CCTV video footage, appointment preferences, and styling consultation notes.
• Device & Usage Data: IP address, browser type, device type, and information about how you interact with our Services (via cookies and tracking technologies).
2. How We Use Your Information
We use your information to uphold the luxury standards you expect and to fulfill our legal obligations:
• Fulfilling Orders: To process your purchases, manage shipments, and handle returns.
• Personalization: To provide tailored styling recommendations, VIP client services, and exclusive previews.
• Marketing & Communications: To send you newsletters, event invitations, and promotional materials about [FIVEHUNDRED] (you may opt out at any time).
• Security & Fraud Prevention: To protect our customers, our brand, and our digital platforms from fraudulent activities.
3. How We Share Your Information
We do not sell your personal information. We may share your information with select third parties under strict confidentiality agreements, including:
• Service Providers: Courier services (e.g., FedEx, DHL), payment processors, IT and hosting providers, and marketing agencies.
• Legal & Compliance: Law enforcement or regulatory authorities when required by law to protect our rights or property.
4. Cookies and Tracking Technologies
Our website uses "cookies" to enhance your browsing experience. Cookies allow us to remember your preferences (like your selected currency or shopping bag contents) and analyze site traffic. You can instruct your browser to refuse all cookies, though this may limit your ability to use certain features of our site.
5. Data Security
We implement robust administrative, technical, and physical security measures to protect your Personal Information from unauthorized access, loss, or misuse. Please note that no method of transmission over the internet or method of electronic storage is 100% secure.
6. Your Data Rights
Depending on your jurisdiction (such as the EU/UK or California), you may have the following rights regarding your personal data:
• Access: To request a copy of the personal information we hold about you.
• Correction: To update or correct inaccuracies in your personal data.
• Deletion: To request the erasure of your personal data.
• Opt-Out: To stop receiving marketing communications at any time by clicking the "unsubscribe" link in our emails.
7. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with the new "Last updated" date.
9. Contact Us
For any questions, requests, or concerns regarding your privacy or this policy, please contact our Client Services team at:
FIVEHUNDRED
Email: hello@fivehundredapparel.com
Orders of in-stock items process quickly to ensure they arrive to you as soon as possible, due to this, modifications to your order details can not be made. If you need to cancel, please complete the Contact Us form.
Orders are intended to be sold exclusively to end buyers for their personal needs and are not intended for resell or commercial purposes. If commercial activity is suspected, orders can be cancelled.
Enjoy shipping in 3-5 business days. Once your order is on its way, we will send you a tracking number by email. If you have registered for a MY FIVEHUNDRED account, you can sign in for delivery updates online.
All transactions done on fivehundredapparel.com are secure. An SSL encryption system is in place to protect personal data and payment information. In addition, FiveHundred makes a commitment to you not to save any credit card information.
The sales tax will automatically be calculated and added to your order total upon entering your shipping address and selecting your shipping method.
The item(s) can only be delivered to the shipping address indicated at the time of placing the order. The address cannot be modified once the order has been placed or once the order is in transit. A signature is required upon delivery and cannot be waived.
The FiveHundred purchase may be returned for store credit only, using the provided return label within each FiveHundred parcel. If you prefer to drop off your package to a mailing facility, please collect a drop off receipt when completing process for confirmation.
Refunds for store credit are only accepted up to 30 days, from date of purchase.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.